It depends on the status of your order if it is still possible to cancel it.
- If you placed an order but did not make a payment, you can cancel the order.
- If you paid or the payment is on its way, contact [customer support]. They can maybe stop the shipment and refund your payment. If not, they can start a cool-off procedure.
To see if you can still cancel your order:
- Log in to your boundmotor [account].
- Select [My orders]
- At the right side of the order you see options:
- If the option Cancel order is shown, you can cancel your order. Unless you have a payment on its way, then continue with step.
- If the option Cancel order is not there, it is not possible to cancel your order yourself. Contact [customer support].
It is not possible to change the invoice, content or address of the order after it is paid.
If you want to send back your order or have any additional questions, please [contact us.]