Can I cancel my order?

It depends on the status of your order if it is still possible to cancel it.

In short:

  • If you placed an order but did not make a payment, you can cancel the order.
  • If you paid or the payment is on its way, contact [customer support]. They can maybe stop the shipment and refund your payment. If not, they can start a cool-off procedure.

To see if you can still cancel your order:

  1. Log in to your boundmotor [account].
  2. Select [My orders]
  3. At the right side of the order you see options:
    1. If the option Cancel order is shown, you can cancel your order. Unless you have a payment on its way, then continue with step.
    2. If the option Cancel order is not there, it is not possible to cancel your order yourself. Contact [customer support].

It is not possible to change the invoice, content or address of the order after it is paid.

If you want to send back your order or have any additional questions, please [contact us.]

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Orders placed after the 22nd Jan. will start shipping on the 15th Feb.