Delivery damage to my parcel and/or Boundmotor product.

If your parcel arrived but you see damages on the outside or inside, act quickly. Also in case you do not see any damages, we recommend to unpack your delivery as soon as possible and check if the product is working.

If you accepted the delivery:

  1. Check the packaging.
  2. If it was damaged when you received it, take pictures of all the visible damages.
  3. Notify immediately -preferably within 24 hours-
  4. Check the content of the packaging: if something appears damaged or is missing:
    1. Take pictures
    2. Notify us as soon as possible.

It is possible that all seemed well but you encounter some issues that could or could not be related to the transportation of your product.

To make sure the issues are not related to transportation:

  1. Charge the battery for over an hour. Sometimes the battery is empty upon arrival.
  2. Check our other troubleshoot pages to exclude any other issues.

All boundmotor products we deliver to our customers go through an extensive process of quality control checks. Even then it can still happen that you receive a product that does not function well.

In the world of complex tech devices, this is – unfortunately – an inevitable occurrence. There is even an eery name for it: Dead On Arrival (DOA).

When you happen to be so unlucky to receive a DOA product: our apologies for the inconvenience.

In case this concerns a spare part or accessory, contact us.

If you lost  your order, please contact the shipment carrier to file the claim.

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Orders placed after the 22nd Jan. will start shipping on the 15th Feb.