Delivery procedures of the shipping carriers

Once your boundmotor electric skateboard leaves our warehouse, it will be under the care of one of our shipping partners.

In case you did not receive your order or it was damaged, please contact us and the shipping agency as soon as possible, preferably within 48 hours and with a maximum of 2 months after the estimated delivery time.

Please note #

  • Delivery attempts happen during office hours on business days.
  • It is not possible to use a Packstation or a P.O. box as a delivery address
  • Be aware that we know from experience that best practices and the policy used may differ locally within Europe.
  • Please read more on additional customs taxes and duties on this DHL page.

What happens when nobody is at the delivery address to open the door for the courier? We made you an oversight of the procedures used by our different carriers.

DHL Economy select #

When you selected Economy select shipping:

  • The courier always leaves a card after a failed delivery attempt
  • The next delivery attempt depends on your response based on the information on the contact card.
  • If the first attempt fails, you can reschedule a second delivery. If the second delivery fails too, you can make a request for a third delivery attempt or collection of your parcel at a DHL parcel shop.
  • You can contact the courier to agree on a new delivery date, based on the information on the contact card.
  • If delivery attempts have failed, you can pick your parcel up at a DHL location:
  • The time until which you can do so differs per country and region. Usually, it is 5 days. The contact card states where you can pick up your parcel. Or get in touch with DHL.
  • If all delivery attempts fail, your parcel returns to the distribution center in the Netherlands. You can get in touch with Boundmotor customer support to arrange a new shipment.

Need more help? Contact our support team!

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Orders placed after the 22nd Jan. will start shipping on the 15th Feb.