You can view the status of your order via your account in our webshop.
To do this:
1. Log in to the boundmotor shop
2. In My Account, click My Orders to see the status of your order.
If you change your address in [My Account], the change does not apply to existing orders. To change addresses for existing orders, contact Customer Support.
If your order has the status Processing payment, your payment is not yet complete and your order is not in the shipping process.
If your order has the status Awaiting payment your payment is not yet complete and your order is not in the shipping process.
* If you have paid, contact Customer Support.
* You can cancel your order yourself if no payment is on its way
If your order has the status Order Confirmed, your payment was successfully received. Your order is being processed at the distribution center. Find the invoice in the payment confirmation mail.
Your order is in preparation for shipping or already left the distribution center. At this point in time, the delivery period starts.
If your order has the status Complete, your order has arrived. Nothing can be changed. Find the track & trace code and -link (if applicable) in the shipping confirmation mail.
If your order has the status Cancelled, your order was canceled and this can not be undone. This cancellation can have several reasons, most often due to payment problems.
If you canceled yourself but already paid for the order, contact Customer Support. We then need to refund your payment as a separate process.
If you can not see your orders or have other inquiries, make screenshots and please contact [Customer Support].
Your email address will not be published. Required fields are marked *
Save my name, email, and website in this browser for the next time I comment.