You can view the status of your order via your account in our webshop.
To do this:
Processing payment #
If your order has the status Processing payment, your payment is not yet complete and your order is not in the shipping process.
- You can still change the delivery address (within the same country)
- You can cancel your order yourself if payment is not on its way
Awaiting payment #
If your order has the status Awaiting payment your payment is not yet complete and your order is not in the shipping process.
* If you have paid, contact Customer Support.
* You can cancel your order yourself if no payment is on its way
Order Confirmed #
If your order has the status Order Confirmed, your payment was successfully received. Your order is being processed at the distribution center. Find the invoice in the payment confirmation mail.
- You can not cancel or change your order yourself anymore: please contact us to find out the possibilities
- We can not stop the shipping or change the shipping address. If you want to step back from the purchase, please contact Customer support to start the cool-off procedure. Be aware that we will then charge the return shipping costs
- In case of an order placed during a pre-order period, your order is waiting in the distribution center until the items have arrived.
Preparing order #
Your order is in preparation for shipping or already left the distribution center. At this point in time, the delivery period starts.
- You can not cancel or change your order yourself anymore: please contact us to find out if this is still possible
- We can not stop the shipping or change the shipping address.
If your order has the status Complete, your order has arrived. Nothing can be changed. Find the track & trace code and -link (if applicable) in the shipping confirmation mail.
If your order has the status Cancelled, your order was canceled and this can not be undone. This cancellation can have several reasons, most often due to payment problems.
If you canceled yourself but already paid for the order, contact Customer Support. We then need to refund your payment as a separate process.
If you can not see your orders or have other inquiries, make screenshots and please contact [Customer Support].