Warranty

Warning Message:

  1. Avoid water – The board is not waterproof. The electronics, bearings, and other components may be damaged due to water, and water damage is not covered by a warranty. Riding in wet conditions is also very dangerous and may cause injury.
  2. Abuse – Do not jump on the board, do not ride off gutters or curbs, do not smash the board into hard objects, do not drop the board on the ground for starting operation. Although the product has been made to handle rigorous riding, its still an electrical product and needs to be handled with care and respect.   Our warranty does not cover any of the above.
  3. Whenever you ride the board, you risk serious injury or even death from loss of control, collisions, and falls. To ride safely, you must read ALL instructions and safety messages and warnings in this manual.
  4. Riding on Hills – Riding on hills can be very dangerous, what goes up must come down! So if you ride up an insanely steep hill and you intend to ride down this same hill, this is extremely dangerous and you must know how to control your speed without the use of the electric brakes if ever there was a malfunction or there was a situation where the brakes fail.

General warranty

All products sold by boundmotor.com are inspected and tested before and after leaving the manufacturer. Each and every item is tested by our technicians and is guaranteed to be free of material defects and manufacturing faults.

  • Non-electronic components have a 180-day warranty.
  • Electronic components have a 60-day warranty.(vesc not included)
  • Warranties are non-transferable warranties.
  • If a component is defective and/or not correctly made, boundmotor at it’s sole discretion will repair, replace and/or pay the buyer for a replacement.
  • Typical use, normal wear, and tear, crash, water damage, modifications, improper use and/or installation are not covered.
  • No term warranty, in no case, shall boundmotor’s liability be greater than the actual purchase price of the product.

In the unlikely event of a defect, BOUNDMOTOR Skateboards warrant to the original user that our BOUNDMOTOR electric skateboard shall be free from all defects in material and workmanship for 6 MONTHS from the date of purchase. This warranty does not apply to any electric skateboard that has been subject to abuse, misuse, negligence, or accident (ie riding in wet conditions, dropping the board, smashing the board into objects, etc). Defects caused by tampering or unauthorized alterations or repairs are not covered by this warranty.  Perishable items are not subject to warranty due to their deterioration through standard use, these items are – bearings, belts, tubes, tires, bushings, grip tape, and wheels.  If the board is still under warranty and for some reason, something breaks or simply stops working, we will repair or replace the part in question.  Parts required for warranty will be shipped to customers worldwide at no cost to the customer. Warranty return shipping is the responsibility of the customer, however, BOUNDMOTOR will repair or replace and return free of charge ASAP.

  1. Please do not open the battery box or any part because if it happens, we cannot figure out if it is because of the manufacturing defect or the improper assembly. Once you do, you will no longer be covered by the warranty.
  2. Please note that we have to receive the video proof about the product problems so that we can process the tech support. Only video proof(not photo) could work which is very important for us to figure out the component defections and ask for a refund from our suppliers.

What We Cover

The 180-Day warranty guarantees that the deck, trucks, battery, ESC, motors, remote controller, and charger will be free from defects for a period of 180 days from the date of purchase.

What We Do Not Cover

  • Jumping or excessive force applied on the deck
  • Normal wear such as scratches, chips, or cracks
  • Any form of high impact resulting in damage
  • Excessive water
  • Wheels / Bearings / Bushings / Grip Tape are considered wear and tear items and will not be covered.
  • Damage caused by improper use, improper maintenance, or improper storage.
  • Any damage outside of normal use.
  • Damage caused by unauthorized repairs of the product.
  • Damage or injury to the rider or other objects caused by the skateboard or its accessories
  • Normal battery degradation from use.

How to make a warranty claim

To make a warranty claim, you must contact BOUNDMOTOR team via our contact us page. You must also provide with proof of purchase of the product, such as order confirmation, which clearly shows the product purchase date. Warranty claim click here: https://boundmotor.com/contact/